Privacy policy

Privacy Policy & Use of Cookies

Privacy Policy and Use of Cookies complete theTerms and Conditions of Use(the "TCU") and the Terms and Conditions of Sale (the "GTC")


PRIVACY POLICY

By visiting our Website, you acknowledge that you have read this Privacy Policy, which governs the use and protection of your personal data collected when using our Website.


1. Foreword

At Milk Away, privacy is very important to us. That is why we are committed to ensuring that all your personal data collected is processed and used in a safe, reliable, ethical and transparent manner. 

We are committed to using your personal data with care and caution, in accordance with the principles set out in this Privacy Policy, which applies to all our online activities. 

This Policy aims at compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regards to the processing of personal data and on the free movement of such data. 


2. Who is responsible for collecting your personal data?  

Milk Away SRL is responsible for processing the personal data you provide to us. It is our responsibility to process them in accordance with current legislation on data protection.

Our head office is located l:
Chemin des Ornois 3

1380 Lasne-Chapelle-Saint-Lambert

Belgium.

Milk Away SRL is registered in Belgium under the company number: 0757.751.825.


 

3. What data do we collect?

Because we value your privacy, we want to be open and transparent about how we use your data. We will only collect it for the purpose of improving our services.

We collect :

  • your name, first name, email address, password;
  • your contact preferences regarding subscription to our newsletter;
  • your telephone number and date of birth;
  • the information necessary for the management and follow-up of your orders such as your credit card details, your order history, your written or telephone corresondance with our customer service;
  • your browsing history, type of terminal and browser, your location, browser language, access provider, IP address. 

 

4. Why do we collect your data? 

We collect your personal data in order to : 

  • ensure proper management of your orders; 
  • communicate the latest commercial offers related to our brand; 
  • strengthen and improve our communication on our Website, in particular by sending newsletters or special offers according to your preferences on the Website; 
  • customise our services ;
  • respect the legal and regulatory obligations in force. 

 

5. What are your rights regarding your data?

In accordance with the applicable regulations on personal data, you have the following rights and may exercise them: 

  • Right to access your data that we process;
  • Right to ask us to rectify your data if it needs to be modified or completed;
  • Right to ask us to delete your data ;
  • Right to request to no longer receive communications from us by contacting us via womum@milk-away.com or by setting up the newsletter in your account, if you have one;
  • Right to request the portability of your data, if the conditions for exercising this right are met;
  • Right to obtain information about how we process your data.

We undertake to reply as soon as possible after receiving your request.

 

6. For whom is the data collected?

It is mainly intended to be used by our services.

It may be communicated to external recipients responsible for :

- optimising the functioning of our Website;
- ensuring transactions and payment security;
- for the logistics of the Articles ;
- marketing, commercial or advertising studies.


These recipients are chosen by us on the basis of their competence in terms of data security and confidentiality. 

Subject to your prior consent, your data may also be transferred:

- to third parties for processing in accordance with the purposes for which your data was collected (see point 4. Why do we collect your data?) ;
- in the context of legal proceedings ;
- to a public authority following an imperative request;
- if we are involved in a merger, acquisition or disposal of assets.

 

7. Transfers of your personal data outside the European Union

We are committed to taking the necessary technical and organisational measures to ensure that your data is kept as secure as if it had remained within the European Union.

 

8. How do we protect your data?

We implement technical and organisational measures to ensure the security, integrity, authenticity and confidentiality of your data. We also ensure that our partners have a similar level of data protection to ours.

 

9. How long do we keep your data ?

We will only store your data for as long as is necessary for the purpose for which it was collected, in accordance with legal requirements.

 

10. Changes to our privacy policy 

If we update the way we process your personal data, we will update our Privacy Policy and inform you of any change. 

 

USE OF COOKIES

1. Foreword

With your prior consent, certain navigational data may be collected from cookies placed on our Website. During their lifetime, these cookies allow us to improve your experience on our Website.

The purpose of this section is to provide you with transparent and complete information on the origin and use of cookies when you visit our Website and the means available to you if you wish to modify them.

 

2. What is a cookie? 

Cookies are files thatare inserted on your computer by a website . During their period of validity, they make it possible to identify and recognise your terminal during your next visits in order to provide you with a better navigation if you have given your consent. They generally do not allow you to be identified directly, but they can provide you with a more personalised browsing experience on the website.

 

3. The different types of cookies

    • Functional cookies, are technical cookies that are used exclusively for the proper functioning of the Website. 


    • Performance and personalisation cookies, if you accept them, allow us to measure the number of visits to our Website and to analyse the source of traffic inorder to improve your experience. They also allow us to personalise your browsing on our Website according to your purchase history or theItemsyou have consulted. The information collected is anonymous.


    • Advertising cookies, if you accept them, they allow us to display on the web pages that you consult advertisements adapted and personalised to your profile and your interest centres on third party websites with advertising spaces. 


By visiting our Website, you agree to the use of functional cookies. Other types of cookies will only be installed if you allow us to do so. 

 

4. How to set your cookies?

Besides functional cookies - necessary for the operation of our Website - the deposit of a cookie on your terminal is subject to your prior consent. You can adjust your choices regarding cookies at any time directly on your browser by clicking on the links available below.

Safari

Chrome

Internet Explorer

Mozilla

 

5. How long do you consent to cookies?

    To be determined according to our cookies

     

    CONTACT

    If you have any questions, please do not hesitate to contact us at the following email address
    womum@milk-away.com